You’ll see an order confirmation page right after checkout, and we’ll send a confirmation email within a few minutes. If you don’t see it, check your spam folder — and if it’s still missing, reach out so we can help.

Some of our styles are offered as preorder while they are in production or on the way to us. Estimated ship timing will always be listed on the product page.

Please note:

• Preorder timelines are estimates and may shift slightly due to production or transit delays.
  
• If your order includes both preorder and in-stock items, your entire order will ship together once the preorder item is ready.
  
• If you’d like in-stock items sooner, we recommend placing a separate order.
  

We’ll always do our best to keep you updated along the way and appreciate your patience while we prepare your order.

We can sometimes update a shipping address before your order ships, but only if the new address matches the billing address on file. If you notice an error, email us immediately at hello@shopjoandco.com so we can review your order.

For security reasons, we’re unable to change billing addresses once an order is placed. This helps us protect our customers and prevent fraudulent transactions.

We do ship internationally depending on your country.

We pack and ship orders from our Indiana studio within 1–2 business days. You’ll get a shipping confirmation email with tracking once it’s on the way.

Yes — orders $100+ ship free within the U.S. (excluding Hawaii & Alaska). Standard shipping is 3–7 business days.

We accept returns within 14 days of the order delivery date for store credit. Items must be unworn, unwashed, and have original tags attached.

Items discounted 30% or more are Final Sale. Read our full return policy here : JO+CO Return Policy

Click here to login to your account & start your return → Return Portal

Yes! You can request an instant exchange through our return portal without waiting for your original item to be returned first. Just initiate your return, select exchange, and choose your new size or item — we'll get it moving right away so your size doesn't sell out while your return is on the way.

Each product page includes a Size Guide link with garment measurements, plus the model’s height, size worn, and fit notes. Since we work with several different vendors and manufacturers, sizing can vary from style to style — so be sure to check the fit notes for each item before ordering.

We note on the product page if a style runs small, large, or true to size. If you’re between sizes, check the fit notes or email us — we’re happy to help.

Most items can be washed cold on a delicate cycle and laid flat to dry, but check the care label inside each garment for exact instructions.