JO+CO Return Policy
We are a small, women-owned boutique that hand-selects every piece in our store. We bring in fresh styles regularly, which means our inventory moves quickly and our return window is limited. We appreciate your understanding and support of our small business.
Return Window
Items must be returned within 14 days of delivery for store credit. After 14 days we are unable to accept returns. All sale items are final sale.
All returns are initiated through our Return Portal →
Item Condition
Items must be unworn, unwashed, and in perfect condition with tags attached. We are unable to accept returns with makeup or deodorant stains, perfume, pet hair, cigarette smell, or stains of any kind.
Return Shipping
✔️ Purchased Redo at checkout? Your return or exchange is completely free. Start your return through our Redo portal and your store credit will be issued once your item is received.
✖️ Didn't add Redo? No worries — you can still return through our portal. Return shipping is the customer's responsibility.
Store credit expires one year from the date of issue.
Instant Exchanges
Exchanges can be made in store or by mail through our Redo portal. Select the item you want to return and the new item you'd like in its place. Your store credit will apply automatically and you'll only owe any remaining balance. An exchange for a lesser value will result in store credit for the difference.
A $1 hold will be placed on your card as a security measure and removed once your return is received. You have 3 days from submitting your exchange to get your item in the mail using the provided label. Failure to ship within 3 days will result in a charge for the exchanged item.
Items Not Eligible for Return
- Final Sale items — any item marked Final Sale or discounted 30% or more
- Accessories — jewelry, hats, belts, bodysuits
- Items showing signs of wear
- Items damaged due to improper packaging
- Items returned without prior communication for damage claims
Late Returns
Returns must be initiated and shipped within 14 days of delivery. Returns received outside this window may be refused and sent back to the customer, or subject to an additional processing fee.
Damaged or Defective Items
Please contact us within 3 days of delivery at hello@shopjoandco.com with photos and your order number. Items sent back without a prior damage claim may not be accepted.
Lost or Stolen Packages
Once marked delivered by the carrier, JO+CO is not responsible for lost or stolen packages. Please contact your shipping carrier directly with tracking questions.
Installment Payments
If you checked out using Shop Pay Installments or another buy-now-pay-later service, you remain responsible for completing all scheduled payments. Returns are processed according to this policy once received.
Questions?
We're always here — email us anytime at hello@shopjoandco.com
JO+CO reserves the right to update this policy at any time.