JO+CO Return Policy

To start your return please visit Your Account

Returns

We accept returns on regular-priced items within 14 days of delivery for a refund to your original payment method or an exchange.

  • Refund will be issued to the original payment method used at checkout.
  • If your order was paid (in full or in part) with a JO+CO gift card or store credit, that portion will be refunded to that same method first. Any remaining balance will be refunded to your original payment method.
  • $9.95 return shipping fee and a 5% restocking fee (calculated from the item’s purchase price) apply. These fees are automatically deducted from your refund total.
  • Exchanges ship free 🤎
  • Original shipping charges are non-refundable.
  • Returns sent back between 15 and 30 days of the delivery date will be issued store credit and may incur additional fees.

Why We Charge a Fee

  • As a small business, each order truly matters and certain costs (like shipping and payment processing) aren’t refunded to us when items are returned.
  • Our return and restocking fees simply help offset these unavoidable costs so we can keep our pricing fair, shipping fast, and service personal.
  • We appreciate your understanding and support more than you know 🤍

Items That Cannot Be Returned

  • Final Sale items (discounted 30% or more)
  • Accessories: jewelry, hats, belts, bodysuits (for hygiene reasons)
  • Items damaged due to improper return packaging
  • Items returned without a damage claim on file

To Be Eligible, Items Must Be:

  • Unworn, unwashed, and in like-new condition
  • Free of stains, odors, pet hair, or damage
  • Returned in original poly bag or similar protective packaging
  • Shoes: must be in original box and shipped inside an outer box (no labels on shoe box)

Reporting Damaged or Defective Items

  • Contact us at hello@shopjoandco.com within 3 days of delivery.
  • Please include photos and your order number.
  • Items sent without a damage claim may not be accepted.

Lost or Stolen Packages

  • JO+CO is not responsible for packages lost or stolen in transit or after delivery.
  • Please contact USPS or UPS directly with your tracking number.

Using ShopPay or Other Installment Payments?

  • You’re still responsible for completing your payments.
  • Returned items will be refunded per this policy once processed.

Need Help?

Reach out to us at hello@shopjoandco.com — we’re here for you.